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Customer FeedBack

Did our engineer arrive at the time agreed when making the request/inquiry?

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Was our engineer ready to commence work at the time agreed?

YesNo

Did our engineer sign/clock in/report to the Engineering/Workshop Manager and was inducted to the site requirements?

YesNo

Was our engineer engaging, courteous and communicative?

YesNo

Was the DTS engineer’s van clean and well presented?

YesNo

Were you satisfied with the standard of work and productivity/or did the fixed price work get completed as agreed?

YesNo

Did our engineer work safely, within the site specified Health and Safety requirements?

YesNo

When the task/job was completed did our engineer leave the job clean and tidy?

YesNo

Was all documentation/vehicle paperwork completed, signed and handed in as appropriate?

YesNo

Would you use DTS again for engineering support – cover/fixed price work?

YesNo

Would you recommend DTS to your fellow colleagues/line manager?

YesNo

If there were any issues/occurrences/inquiries, where these dealt with to your satisfaction?

YesNo